The Better Business Bureau which is known as BBB is an organization which was formed in 1912. It is a watchful organization which assures about the reliability of the company. There are many profitable or non-profitable companies in market which take money from consumer to provide services. Some of them provide timely services and earn reputation but some crooked companies which are promise to give service but their motivation is take once money and run away. The Better Business Bureau can be defined as watchdog to monitor several business organizations in United States and Canada. This organization helps consumers to take proper decision and support about selecting best company for their investment.
The factors which play important role to increase or decrease BBB rating are - First, complain history about company. This organization at first checks number of complaints about the company and then evaluates them according to seriousness of the complaint. If consumer gets satisfactory respond from company to resolve the complaints in proper time. Whether company gives its best effort to satisfy its customer or failed to fulfill customer expectation. The elements and associated grades which are related to complaint history are Complaint Volume (20 to 2), Unanswered Complaints (20 to (-21)), Unresolved Complaints (10 to 1), Serious Complaints (15 to 0), Complaints Analysis (8 to (-12)), Complaint Resolution Delayed (0 or (-5)), Failure to Address Complaint Pattern (0 or (-5)).
Trustworthiness is main factor for BBB accredited companies because this organization follows a structured way to ensure consumer trust for companies. This organization describes trust in two different factors - performance and integrity. Performances mean business track record and quality of service provided by business organization. Integrity consists of intent, respects and ethics. This organization also takes step against fraud and unhealthy decision of the companies. To fulfill consumer expectation this organization gives importance on five key factors - Excellence, Integrity, Teamwork, Trust and Respect.
The main complaints against BBB are Misleading or Underhanded Advertising, evaluate certain business on basis of their industry and use non-profitable tag for personal gain and disingenuous and unfair practice of business. Consumer can misinterpret good business service due to wrong grade of this organization.
But still BBB provide lots of support and updated information about companies and their previous track records. In online website of this organization one can get details about business organizations and services. Member of this organization maintain a large database about each company. If company transfers their office, databases remain same to show track record of company.
The factors which play important role to increase or decrease BBB rating are - First, complain history about company. This organization at first checks number of complaints about the company and then evaluates them according to seriousness of the complaint. If consumer gets satisfactory respond from company to resolve the complaints in proper time. Whether company gives its best effort to satisfy its customer or failed to fulfill customer expectation. The elements and associated grades which are related to complaint history are Complaint Volume (20 to 2), Unanswered Complaints (20 to (-21)), Unresolved Complaints (10 to 1), Serious Complaints (15 to 0), Complaints Analysis (8 to (-12)), Complaint Resolution Delayed (0 or (-5)), Failure to Address Complaint Pattern (0 or (-5)).
Trustworthiness is main factor for BBB accredited companies because this organization follows a structured way to ensure consumer trust for companies. This organization describes trust in two different factors - performance and integrity. Performances mean business track record and quality of service provided by business organization. Integrity consists of intent, respects and ethics. This organization also takes step against fraud and unhealthy decision of the companies. To fulfill consumer expectation this organization gives importance on five key factors - Excellence, Integrity, Teamwork, Trust and Respect.
The main complaints against BBB are Misleading or Underhanded Advertising, evaluate certain business on basis of their industry and use non-profitable tag for personal gain and disingenuous and unfair practice of business. Consumer can misinterpret good business service due to wrong grade of this organization.
But still BBB provide lots of support and updated information about companies and their previous track records. In online website of this organization one can get details about business organizations and services. Member of this organization maintain a large database about each company. If company transfers their office, databases remain same to show track record of company.
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Learn more about BBB. Stop by Josie Lynn's site where you can find out all about BBB and what it can do for you.
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