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Affiliate Marketing and Asking for Customer Service

By Cruz Sullivan


As a webmaster, you are bound to encounter challenges. Even though you have spent adequate time learning the affiliate marketing trade, eventually you will experience some challenges that you will need assistance to take care of. Areas like email services, affiliate marketing software, and online services are often in particular difficult.

Unfortunately, getting help is not often easy, even from your web host. But there are ways to make the process simpler for both sides. Here are some questions that you might consider before you call your service provider:

Who are you? This is a common problem. Lots of people report their troubles without providing their personal information, like their username. Unless the support team knows who you're, how does one expect them to solve your issue?

What is the problem? Be specific. Identify which product or service is not working properly. Keep in mind that you are just one of your web host's customers. Unless you can pinpoint the problem, chances are pretty slim that you will receive appropriate and timely help.

What software are you using? Your web host's support team will need information on the software you are using. For instance, they will ask you what type of system you are using in your computer. It is a well-known fact that certain applications do not work well on certain systems. Be sure to give any relevant details about the services or applications that you use.

When did the problem start? Identifying the time you became aware of the problem is important. If you have recently made any changes to your system and the problem appeared soon after, it is quite likely that particular change is the cause. Don't withhold information from the support team; every bit of knowledge is crucial to identifying the source of difficulty.

What have you tried to resolve the problem? If you have attempted to fix the trouble yourself, be sure you have an account of your tries in your report. Letting the support team understand what you have already done might help them save time, and also make a more accurate diagnosis of what is wrong.

Did you keep it simple? For security purposes, some support systems don't allow HTML display. To prevent having your e-mail intercepted, it's best to send your messages in plain text format.

Remember to be polite. Keep in mind that the support team is composed of human beings - they certainly will not appreciate if you maltreat them. Never insult them; never use profanity. If you want your problem to be resolved, it is better to hold your peace and act civilly. Despite what you may think, you are just one of their customers -- they reserve the right to discontinue their services to you whenever they like.

These pointers will not always get you the speedy service that you deserve, but they can certainly help. Affiliate marketing is a difficult business enough without making enemies. By taking a little time to see things from your support team's point of view, you can drastically improve the quality of service you get.




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