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Should Commercial Debt Collection Spread to Social Media?

By Rob Sutter


The social media platform is quite a strong one and the debt collecting industry seems to have gained a footing on it as well. A story on the Huffington Post website told about Royette Fischer, who filed a claim against Medicredit. The story goes that a debt collector working for this company has accumulated information from both Facebook and Twitter in order to learn more about Fischer and manipulate her into paying up. Every debt should be paid off but is social media truly the platform to conduct commercial debt collection?

This might be a situation where the debt collector was in the wrong. Make no mistake about it, though: Rapid Recovery, amongst other agencies, work in the debt industry and do fair work in order to appease both the client and the debtor. This doesn't mean that there aren't a few bad eggs within the commercial debt collection, either, and these don't regard the rules as strongly. Collectors can act out and when trying to seize payment, such collectors can get into trouble. Rules in this industry can be found in the Fair Debt Collection Practices Act, so collectors and debtor may take notice.

Even when everything is not entirely fair in the debt collecting world, you should be certain that a collector has no obligation to back down. Collectors are allowed to go after a case once debts amass to great amounts. One such example is if a college graduate starts to pay off loans and then suddenly stops for several months after. Yes, a collector should make note of the rules that are set in place, but to simply act timid instead is not right.

It's not hard to see why social media has been implemented by the less than reputable collection companies. Social media has grown to such proportions that almost anyone has put it to use. Families and friends using Facebook, for instance, is just the tip of the iceberg as businesses use these platforms on a regular basis. Whether a great name in the world or a blip on the radar, companies are able to expand their brand names and engage with fans through posts and Tweets. The way that Medicredit seemed to use it, though, is not the right way.

I've learned that when it comes to news stories about debt collecting, you're not always going to take the side of the debtor. Some people might believe that the debtor should have paid what was owed in a timely manner and not complain about it. Others stay true to the idea that debt collecting, as a whole, is a business that should go away forever. Whatever the case may be, the rules for commercial debt collection businesses have to be followed and it's hard to defend Medicredit's misuse of them.




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