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Coaching and quality: keys for success

By Baixo Minho


Back in 1967, as reported by Ishikawa, became clear 6 characteristics of quality management that distinguished Japan from other countries:



1. The QC across the establishment

2. Education and coaching in QC.

3. Activities of the circles of QC.

4. Quality audits.

5. Using statistical strategies.

6. Promotion of the activities of QC at the national level.



Ishikawa he often commented that "the quality control starts with education and ends with education." Actually features 2, 3, 5 and 6 on your list are directly linked to education and training for quality. Education involves everybody from the president of a company to its younger employee, and should mean "a radical change in management thinking." This "education must be repeated time after time again."

Old and new ideas in coaching

In spite of being an old idea, why is heard regularly in corporations that education and training for quality does not work? The education and training for the quality, to be effective, demands that several conditions are met. First, it should cover all members of the company, with programs appropriate for each level. It's got to be further long-range temporal not just a few hours of yearly training per employee, but the commitment ought to have a bigger reach, and allow partakers to copy numerous times a course of study in the school room followed by practical his office.

Also, the contents of the education and training for quality must be at least in part categorical to each company. Wherever possible, the material used also should be made to measure. Education should continue across the years, mixing formal stages in a study room and practical work. Also we will forget the impact of the new technologies, web and other techniques like SEO, PAY PER CLICK, online training and portable gadgets. All these concepts will be a new field for learning, and from home.




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